Answers for homeowners and tradies, and how to get in touch.
Most questions are answered below. If you can't find what you need, get in touch using the contact details further down this page. We aim to respond to support enquiries within two working days.
Describe what you need, set a budget and add photos, then publish. Suitable local tradies are matched to your job and can express interest. See How It Works for the full walkthrough.
Posting a job and receiving matches is free for homeowners. You agree pricing for the work directly with the tradie you choose.
The job is a contract between you and the tradie. BuildersLink connects you but is not a party to that agreement — see our Disputes & Liability page for how this works and your options if something goes wrong.
Create a tradie profile, get verified, and you'll be matched to relevant local jobs you can express interest in. You only pursue the jobs that suit you.
See our Pricing page for current plans. You agree the price for each job directly with the customer.
Tradies use BuildersLink in trade and are expected to hold the right licences, insurance and consents for the work they take on, and to follow our community standards. Our Terms & Conditions set out the details.
Your safety matters. If someone behaves inappropriately, a job feels unsafe, or you suspect a scam, stop and report it. You can raise an issue against a job using the dispute tools in your dashboard, and you should contact your local authorities directly in an emergency. Conduct that breaches our community standards can lead to removal from the platform.
Once you've signed in, you can message us and the people you're working with directly from your dashboard. For anything about a specific job, use the dispute tools described above.
For the full details of how BuildersLink works, please read our Terms & Conditions and our Disputes & Liability page.